Here are some frequently asked questions. If you have any questions/problems with eZee FrontDesk, there's a good chance you'll find your question answered here. If this FAQ list does not answer your questions, please refer to help file for more information or please contact eZee FrontDesk support team. Thank you.
When I start eZee FrontDesk it says "Database can not be connected"
My antivirus software is giving a malicious script warning for idriver.exe
On running the setup nothing happens
Is this software supported on Windows Vista?
When I start eZee FrontDesk, It gives me message "System file corrupted, Contact eZee FrontDesk Support".
Upon fresh installation what is start up password for "Admin" user?
After defining rooms in eZee Configuration, rooms are displayed in random order on the screen. How can I arrange them in rows and columns?
When I start eZee Frontdesk it gives me message "Please configure property first"?
I am not able to change date in eZee FrontDesk? eZee FrontDesk is not showing correct date when I try to check in a guest?
What function should I use to handle a Group?
I can not find any reports in eZee FrontDesk NextGen?
When I click a room to open it, it doesn't open up and gives message, This room is in use by Admin (or any other user)?
When I try to click on Banquet it tells me create Banquet first?
When I try to void transaction, I can't void any. It does not have any void reason in drop down list to select?
In eZee FrontDesk NextGen, why I can not offer discount to any guest?
Why is date so important to your program?
What is the video feature in your program?
What is the swipe card feature?
Do you have the network capability in the demo version
How can I change my password?
How to print a folio/invoice of a guest who has stayed with us sometime back?
How do I refund a guest?
How do I change the Folio Notice?
Desk Clerk forgot to check in a guest in eZee FrontDesk NextGen and auditor have done night audit, how to check in a guest to a past date?
What is the difference between the trial version (demo) and the license version
Will I be able to continue using the data I entered in the trial version when I purchase the license.
I have been playing around the software for some time now. I want to delete my practice data and start over with real data. How can I can I delete practice data?
How can I install eZee NextGen on Local Area Network?
How to access eZee FrontDesk over Internet from a remote computer?
I have installed eZee NextGen on network. I have done all settings correctly, yet my client computer is not able to connect to server computer's database and gives me error when I start eZee NextGen from a client computer.
I am getting the following error: 429 Ativax component cant create object
How can I reinstall eZee NextGen on my computer?
What options are available to Purchase eZee FrontDesk License?
Do we need to purchase any database license such as Microsoft SQL server?
Do I need to purchase a new license if I want to increase number of rooms? Or if I want to add any optional module like Call Accounting interface or POS later.
I have purchased eZee FrontDesk, How do I proceed from here? OR I have purchased the eZee FrontDesk But the software gives me message that "My software demo is expired", how can I register it as a full copy?
What is the difference between Call Accounting system and Call Logging interface?
Which Call Accounting software are interfaced with eZee FrontDesk ?
How can I interface my Call Accounting software with eZee FrontDesk ?