Grand Sultan Tea Resort & Golf, Bangladesh


“eZee FrontDesk is easier in true sense in terms of operations than any other system. This centralized reservation system displaying real-time room availability, rates and guest profiles has empowered us to manage all sorts of reservation scenario. The technical support team is very helpful and cooperative, which is an additional advantage.”

- Mahbubur Rashid Miah Hridoy, Admin, Grand Sultan Tea Resort & Golf


Located within a huge area of 13.02 acres, Grand Sultan Tea Resort & Golf is a wonderland amidst lush green tea gardens of Srimongal, the tea capital of Bangladesh. The guests at Grand Sultan Resort can choose from a variety of effervescent cultural experiences, plenty of leisurely and revivifying activities along with the natural grandeur of a serene, tropical getaway. Besides the palatial ambience, guests can experience top rate service and savour culinary delights in 5 ornate in-house restaurants that will give your taste buds a whole new experience. There are total 135 rooms in this resort with 7 categories to choose from with ultra-luxurious décor and Wi-Fi facility in each of these rooms.

The Challenge

Grand Sultan Tea Resort & Golf has been a winner of ‘World Luxury Hotel Awards’ in the year 2014. Needless to say, they would not settle for anything but the best. Before adopting eZee FrontDesk and other eZee solutions, they were using some other software which had numerous administrative issues. They had to spend long hours in manually updating their inventory every now and then. The front desk and the channel manager they used earlier did not go well with each other. Ultimately, Grand Sultan management started looking for a front desk system with ease of operations and channel managing capabilities.

The Solution

After thorough research for a system that would really help to precisely solve all the administrative issues, Grand Sultan Tea Resort & Golf management was pretty clear that eZee was the best choice out of all available hospitality solutions in the market. eZee solutions like FrontDesk (Property Management Software), Reservation (Booking Engine), Centrix (Online Channel Manager) for resort management and Burrp (PoS Software) for restaurants checked all the right boxes. Ultimately, they were very happy to receive all the required solutions from a single vendor and that too with a world-class service assurance.

The Result

With eZee solutions, Grand Sultan management is now able to get a fairly clear summary of all the reports absolutely hassle-free. They have also seen an upsurge in direct bookings on their website and they are now able to process these bookings pretty quick. The time saved is well spent now in providing the guests with affable services and other revenue generation activities.